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FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Products

No, unfortunately you cannot. The power needed by a laptop requires five to ten times more solar panel surface area. However, we offer foldable solar kits which can be deployed quickly and are able to provide sufficient power. We recommend that you take a look at the Notebook Power 30 Wp and the Notebook Power 62 Wp.

Depending on the size of the solar panel, you can recharge small mobile devices up to the size of a notebook. You can find more information in the "Specifications" section for each product listed in the Discover pages.

Orders & Payments

Orders are placed through a step-by-step process on our website:
1. After selecting an item on our Discover pages that you would like to purchase, you can click on the "Add to cart!" button for off-the-shelf products or the "Customize now!" button for customizable products. The latter will redirect you to a customization engine, where you can adapt the product to your liking and then finish the process by clicking the cart symbol.
2. You will then be redirected to your cart, where you can modify your order quantities, go back to the Discover pages to add more items or click on the "Checkout" button to complete your order.
3. On the Checkout page, you must fill in all of the items marked with an asterisk (*), as we need them in order to process and fulfill your order. This is also the page where you will select your delivery method. Click on "Review order" once you have finished.
4. On the Review Order page, you should confirm that all the details of your order are correct, as they cannot be changed once it has been placed. When you have finished verifying the information, click on "Submit Order".
5. You will then be redirected to the website of our payment provider. Select your preferred payment method, fill in any information that is required and then click on "Pay".
6. Depending on the payment method you choose, there may be additional steps in order to finalize your purchase. You will be given onscreen instructions or they will be sent via email, when necessary.
7. Once you have successfully completed your order, you will receive an email from us almost immediately, confirming that we have received it.

You can find it here. After you have added an item to the cart, an icon appears on the right-hand side of the top navigation bar, right next to the language selector.

Purchase contracts may currently be formalized in English, German, French and Spanish.

Yes, we store order information and send it to you via email, as well. You also have the option of viewing your past orders in our customer login area. You can consult our Terms and Conditions at any time here.

We accept the following forms of payment:
- Credit cards (Visa, Mastercard and American Express)
- Bank transfers (a/k/a wire transfers, giro transfers or direct deposits)
- Online transfer (PayPal)
- SEIZ gift certificates (by entering the corresponding discount code)
The payment methods available to you will depend on your location. Some of the above methods are not available in certain countries.

All payments are initiated as soon as the order has been placed. Currently we do not issue invoices or accept C.O.D. payments.

Shipping & Returns

Please contact us and we will manually track your order for you if it has been in transit longer than expected. You can review the expected transit times on our Shipping Information page. Unfortunately, we cannot currently provide you with automated tracking service.

Please refer to our Returns page for detailed information related to returns.

Express shipping rates are based on parcel volume. Our backpacks have a soft shell and therefore maintain their full volume during transit, which results in a relatively high shipping charge. We suggest that you use standard shipping, where we have negotiated a very good deal for you.

Our shipping provider is the Spanish subsidiary of Swiss Post International.

Recycling & Environment

It is not permissible to dispose of electronic devices through normal waste collection. This applies to the solar panels and especially to the batteries included in the solar chargers. These materials must be deposited at the appropriate recycling or hazardous waste center in your country.

In the case of our solar products, they are. However, the recycling fees on these products have been paid in advance and are included in the sales price. In case you are interested: the electronic components are covered by take-e-way, with the exception of the batteries included in the solar chargers, which are covered by GRS.

Website & Display

Our website uses flash to improve the users' experience. Unfortunately, Apple doesn't currently support flash on their small mobile devices.

Our Website does not perform optimally with Internet Explorer. Instead, we recommend that you use Firefox.